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For Families

G Suite for Education Notice to Parents and Guardians
- This page contains answers to frequently asked questions regarding Google For Education.

• I missed the device/packet checkout time, what are my options?
- We are working hard to prepare additional devices for checkout. As soon as we have devices ready for checkout, we will post a checkout schedule on this page.

• My student's device is broken, how do I get it fixed?

- Please contact the district Technology team by sending an email to StudentSupport@usd260.com
Please include:
- Your name
- The student's name
- Your contact number
- A time of day that is usually good to contact you

• My student forgot his/her password, How do I get it?
- Please contact the student's teacher.

• My student needs help with technology, what do we do?

First: Reboot the device. This solves most problems that you may experience.
Second: Have the student work with their teacher to see if the issue is something that is supposed to be that way.
Finally: If those do not resolve your issue, please contact the district Technology team by sending an email to StudentSupport@usd260.com
Please include:
- Your name
- The student's name
- Your contact number
- A time of day that is usually good to contact you


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